Here is the recap; I ordered the Weston Chair on June 15 from Bella Italia. I was contacted the second week of July by Bella Italia’s freight company Star Delivery (Brenda Martinez). We exchanged voice mails, as she set up the delivery day and time frame. I was told that the delivery would happen between 4:00 and 7:00pm on July 16. The chair was delivered to me on July 16 at 4:00pm sharp.The young men unwrapped and set up the chair, I was looking for “faults” during this process but could not find any. The delivery team was polite, professional and extremely obliging. They were amazing! After the delivery team left, I phoned Mrs Martinez at Star delivery to express my gratitude toward the young men who refried to their efforts as “white glove”. I could not agree more. The Luke Leather Weston Chair i purchased is as fine of quality and seating comfort as I have ever experienced. I believe that the only aspect of the chair that exceeds the chair itself is the high level of customer service that I experienced from my first contact until my writing of this review. You have earned my business and compliments.